Hotline contact
Available Mon - Fri 8:00 - 16:30 Sat - Sun closed
- Tel.: +420 606 715 486
- E-mail: servis@eprin.cz
We provide our customers with comprehensive services that are not limited to selling products. We are a long-time authorized partner for service equipment of SATO, Honeywell, Zebra, Intermec, Unitech, Ventus, Collamat and others (more information). We meet the quality management system certification in accordance with ISO 9001: 2015.
We offer:
- Presentation of the product
- Free of charge installation of the purchased product
- Operator training and commencement of operations
- Servicing of equipment throughout the Czech Republic and Slovakia
- Quick service by replacing the device
Workshop repair
Servicing at the workshops of EPRIN is performed for smaller devices where it is not necessary synergy customer service or device that can be well disassembled, transported and protected against any damage during transport away from the customer or to the customer.
- Document with complete defect description
- Contact details and shipping address
- Any other information that may be useful for better judgment
- In the case of defect printers and materials, we need also ribbon tape
Warranty & Post Warranty service
Determining the case of servicing warranty or out of warranty is on decision by the responsible technician. In case of disputes immediate supervisor. For the assessment of guarantees of the defect report can also be provided directly by the manufacturer.
Prophylactic service
Prophylaxis works well to prevent unexpected errors in equipment that is typically built around production. This is a preventive maintenance at regular intervals. Frequency of intervals with each customer is individually arranged according to the use of specific machines.
